Frequently Asked Questions
Everything you need to know about your Plow & Hearth experience.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also view your order status by logging into your account on our website.
What is your return policy for home and garden items?
We offer a 90-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it within 90 days for a refund or exchange, provided the item is in its original condition.
Do you offer assembly services for outdoor furniture?
Most of our furniture is designed for easy assembly and includes all necessary hardware. While we do not provide direct assembly services, our customer support team is available to assist with any questions during the process.
What types of payment do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options through PayPal and Plow & Hearth gift cards.
How do you calculate shipping costs?
Shipping charges are based on the total value of your order and the delivery destination. Oversized items, such as large hearth rugs or garden benches, may incur additional heavy-item surcharges.
Are your products covered by a warranty?
Many of our exclusive products, such as our hearth grates and weather-resistant furniture, come with specific manufacturer warranties. Please check the product description page for details on individual item coverage.